Starting from Customer Needs to Reshape Quality Living for Smart Homes
Building on a foundation of more than 32 million household users and a deeply established gas service network, ENN’s smart home business starts from household gas needs and extends from home-space services into diversified living scenarios such as health and shopping. It has developed a smart home platform driven by the dual engines of home energy services + smart living. By intelligently connecting demand and supply, aggregating ecosystem resources, and improving the service closed loop, ENN has created a value cycle of customer understanding - ecosystem aggregation - quality service, bringing safe, comfortable, and intelligent living experiences to millions of households.
With proactive prevention and real-time intervention as its core logic, ENN has built full-scenario solutions covering gas safety, environmental monitoring, intelligent early warning, and other dimensions, creating a comprehensive home safety protection system. ENN has launched a series of intelligent safety and security products, including AI Safety Valve, eJia Guardian, and Annengbao. Through real-time risk monitoring and proactive intervention, these products help prevent risks before they escalate.
Starting from safety-oriented products and centering on kitchen appliances, ENN continues to expand quality living services. Gratle, ENN’s professional gas appliance brand, draws on ENN’s strong gas expertise and follows the philosophy of “understanding both gas and gas appliances.” With kitchen safety at its core, Gratle has developed a full range of kitchen appliance products, including gas stoves, range hoods, gas water heaters, and wall-hung boilers. It is committed to providing high-quality kitchen appliance solutions that meet customer needs.
ENN deeply integrates household risk protection with health management. Around core household scenarios, it offers diversified protection solutions and provides professional health management support for families. At the same time, it develops tailored protection products for customers’ needs in retirement planning and quality living. Supported by an integrated online-offline service operation system and empowered by intelligent technologies, ENN Insurance continues to enhance its protection capabilities.
Leveraging its clean energy supply chain and advanced digital-intelligent technologies, ENN is committed to providing household customers with efficient, economical, and environmentally friendly integrated heating solutions. Moving beyond a single coal-based heating model, ENN has built a complementary energy system with natural gas as the main source, integrating solar, geothermal, air-source energy, and other clean energy sources according to local conditions. With the extensive reach of frontline grid-based service personnel, ENN effectively ensures service timeliness and quality, supporting stable, safe, and reliable operation of heating systems.
ENN’s concealed installation business is guided by the concept of modern kitchen aesthetics. Through professional concealed kitchen pipeline installation services, it meets households’ evolving needs for hidden practical functions and enhanced visible kitchen aesthetics. Following a professional and customized approach, ENN manages the full process from preliminary design, material selection, and construction to acceptance and delivery. With rigorous standards and refined craftsmanship, it ensures stable quality, durability, easy cleaning, and long-term peace of mind, delivering an improved user experience.
ENN’s kitchen renewal business focuses on upgrading household kitchen spaces and meeting elderly-friendly renovation needs. By using intelligent technologies to overcome traditional pain points in renovation, it provides one-stop solutions covering kitchen renewal, integrated cabinet installation, high-end concealed installation, indoor pipeline modification, and elderly-friendly renovations, making the renewal experience more efficient, precise, and thoughtful.